Voice and video open new tab clients didn't like this,and we think bs team need to improve it

When we send voice 1st customer and go to 2nd customer inbox then the voice send to 2nd customer inbox please solve this problem

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. Could you kindly reach out to our support desk at https://botsailor.com/tickets regarding your voice issue? This will allow us to investigate and resolve the problem promptly. We truly appreciate your understanding and patience.

Thank you