#2577-API Forbidden Error & Request for Logs/CURL

The Dreamaholics 4 days ago

Hello Team,

I hope you are doing well.

We are currently facing an issue with one of our client integrations related to API usage.

Issue Summary:

We are fetching data from the client’s APIs. When we test the same APIs using Postman, we are receiving a proper response. However, when we trigger these APIs from our system, we encounter a "Forbidden" error.

Details of the Concern:

APIs are working correctly in Postman

Same APIs are failing in our system environment

Error received: Forbidden

Client Requirement:

The client’s technical team has requested logs to analyze the issue from their end. Specifically, they want to check what headers and request details are being sent when the API is triggered from our system.

We need your support on the following points:

Is it possible to share API logs from the dashboard, including request headers and payload details?

Can we get the triggered CURL request from the dashboard/system for the API calls?

What could be the possible reason for the "403 Forbidden" error, considering it works in Postman but fails in our system?

Additional Context (if required):

API Endpoint: [Add Endpoint Here]

Method: [GET/POST]

Headers used in Postman: [Add if needed]

Environment: [Production / Staging]

This issue is currently blocking our integration, so we request you to please look into it on priority.

Looking forward to your support.

Dear User,

Thank you for raising the issue on our forum. However, you did not mention the API endpoint in your thread. Kindly open a support ticket and provide the API endpoint URL, along with a detailed explanation of how you or your clients are using it.

We need to review the exact endpoint and understand how the data is being fetched so that we can test it on our end and identify the root cause of the issue. Please include all relevant details in the ticket so we can investigate properly.

Thank you.