#2541-Add On Credits Causing Free Credit Issue

Vicky Chaudhary 1 week ago

The current system does not support adding additional credits (Add ON) to an existing active credit package without manually modifying past purchase logs.

Example scenario:

1. A customer purchases 100,000 credits with 30 days validity.
2. The customer consumes all 100,000 credits within 7 days.
3. The customer wants to purchase an additional 200,000 credits.

At present, the only way to handle this is:

• Manually delete the original 100,000 credit entry from the purchase log.
• Reassign a total of 300,000 credits.
• Extend the validity by 7 days.

Because of this manual adjustment:

• The system extends validity.
• During the extended validity period, the customer effectively receives 100,000 extra credits for free.
• Purchase logs are altered, which impacts billing accuracy and audit trail.
• This creates accounting inconsistencies and potential revenue leakage.

The system should allow:

• Adding additional credits as a separate Add ON purchase.
• Maintaining the original purchase log without deletion.
• Either:
• Keeping the original expiry date unchanged, OR
• Applying validity only to the newly purchased credits separately.
• Proper tracking of credit usage per purchase batch.

• Revenue loss due to unintended free credits.
• Manual intervention required every time.
• Risk of billing discrepancies.
• Poor scalability as customer base grows.

Kindly review this issue and provide a permanent solution that supports structured Add ON purchases without affecting historical logs or validity calculations.

Thank you.

Hello Vicky Chaudhary, The issue has been resolved as of yesterday. A permanent fix has been implemented to support Add On purchases without modifying historical purchase logs or validity calculations. If you still encounter any discrepancies, please let us know and we’ll review your account. Thank you.