#2469-Critical Issue Image Delivered to Multiple Users

PrimeX 1 week ago

Today we faced a serious issue.

We sent a photos to User A using a shared inbox single active chat session. The same photo was unexpectedly delivered to User B as well. There was no manual resend or duplicate request.

This raises major concerns around message routing and data isolation.

Requesting the team to urgently investigate the Media handling at API level.

Session and recipient mapping logic.

Any caching or queue related behavior that could cause cross delivery.

Please treat this as high priority.

Dear User,

We sincerely apologize for any inconvenience this may have caused.

At this time, the issue does not appear to be a global one, and we have not experienced similar reports from other users. To properly investigate the matter, we will need to review the specific account where this occurred.

Kindly open a support ticket with your account details so our support team can investigate the issue thoroughly. If any problem is identified, we will resolve it on a priority basis.

Thank you for your cooperation and understanding.

Best regards,

Kamrul Hasan

Hello Kamrul Hasan thanks for the details but i have recorded multiple issues at our i would like to connect over the chat so show you guys the current issues we have found. we also face issue of missing chats from customer where customer send multiple messages and we have received only 1 of them.

We have replied to your support ticket.

Thank you.