#2467-Disable Webhook Triggers When Bot Is Paused

Muhammad Annas
#1
Muhammad Annas

Hi BotSailor Team,


I would like to request a feature improvement regarding webhook behavior.


Feature Request:

When a bot is manually paused for a specific conversation, all incoming messages for that conversation should not be sent to the webhook.


Current Issue:

Even after manually pausing the bot for a conversation, incoming messages are still forwarded to the webhook, which triggers external automations unnecessarily.


Expected Behavior:

If a bot is paused manually for a conversation, webhook message delivery should be disabled until the bot is resumed.

This would help prevent unwanted automation triggers and give better control during manual handling of conversations.