#2444-Images visibility broken to agents in shared inbox

Images shared over the WhatsApp chats are delivered successfully and visible to customers. However agents cannot view the same images inside the shared inbox. The chat shows broken or blank image placeholders and issue was found since 27 Dec.

Any image visible to the customer should also be visible to agents in the chat interface.

Please investigate media fetching, caching and display logic for agent views and confirm if this is a known issue.