#2435-Unread chat status not syncing across team members

When multiple team members use the Shared Inbox, the unread chat status does not sync correctly. if one team member opens a new unread chat and replies other team members still see the same chat as unread until they manually open that specific conversation this is standard behavior for shared inbox systems and is required to avoid duplicate work and confusion.

Please confirm whether this is a limitation or a bug.

Thank you

Dear Prime Group,

Thank you for opening this thread. This item is already on our to-do list, and we will address it as soon as possible.

Thank you for your understanding.

Best regards,

Kamrul Hasan

This issue has been resolved. Thank you for your patience.

Thank you Kamrul hasan for the quick response let us check in our end i will update the status soon

Hello Kamrul Hasan the issue still exists please recheck at your end this as unresolved

No messages are being marked as read; everything remains unread, disrupting the workflow. Please check this as soon as possible.

Hello Kamrul Hasan its breaking day to day workflow this clearly points to missing or insufficient QA from your side. All major issues are being discovered by customers in live environments then reported back to your team. Even after reporting there is no confirmed fix timeline shared this creates serious operational risk for businesses running high volume inboxes.

I also suggested a proper product Roadmap feature earlier so users can track planned fixes and changes. There has been no response or update from your side on this ticket reference remains open.

#2378 Roadmap Feature Request for BS

Hello BS team what is the update on this issue? There has been no update or acknowledgement from anyone so far

Please revert the latest changes to their previous state.

We are not looking for any additional or “magical” features.

Stability is all we need.

UN-RESOLVED

This is working properly now, please check and let us know. Thank you.

Thanks for the update Kamrul Hasan It appears the issue has been resolved. We will monitor this closely in the past similar fixes were impacted after subsequent updates, so we want to ensure this remains stable going forward. Please keep us informed if any further changes are planned that could affect this behavior

Thank you for the update and for confirming the resolution. We appreciate your continued monitoring and completely understand the concern based on past experiences.

We will closely track this as well to ensure stability and will proactively inform you in advance if any future updates or changes are planned that could impact this behavior.

Please feel free to reach out at any time if you notice anything unusual or require further assistance.

Best regards,

Kamrul Hasan