#2373-Missing Suspension Notifications for WhatsApp API
Tarek
We are facing a repeated issue as a reseller:
When Meta fails to process payment, the WhatsApp Business API number gets disabled — but there is no alert or status update shown in Mbiaat for us or the client. Customers only discover the problem when messages stop sending, which affects trust and support workload.
We urgently need:
Clear status in dashboard when a number is disabled due to paymentAutomatic notification to client and resellerAny visible indicator/log for billing-related suspensionThis is critical for maintaining smooth service and customer satisfaction. Please prioritize a solution as soon as possible.