#2692-Product Image in Abandoned Cart WhatsApp Message

We would like to request an enhancement for the Shopify Abandoned Cart WhatsApp messaging feature.

Currently, when an abandoned cart WhatsApp message is sent to the customer, the message contains the cart-related information. Our requirement is to also display the product image along with the WhatsApp message.

The expected behavior is:

• When a customer abandons their cart, an automated WhatsApp message should be triggered.
• The message should include the product image of the item in the abandoned cart.

Reference: Please refer to the attached image for the desired product image placement and appearance in the WhatsApp abandoned cart message.

Please evaluate the feasibility of this feature and let us know if any additional information or configuration is required from our side.

Thank you,

We have added this feature. To use it, please select the **default template**, which will create a system template called `system_abandoned_cart_reminder_media_new_local`. You can then use this template to send the abandoned cart WhatsApp message with the Shopify product image included.

Hi Team,

While testing the abandoned cart notification, I encountered the following issues:

1. Dynamic Product Image: Currently, the notification displays only the static image uploaded during the abandoned cart setup. I would like the image to be dynamic and automatically display the image of the product left in the cart.
2. Multiple Products: If a customer abandons a cart containing two, three, or more products, is it possible to display images of all the products in the message instead of showing just one static image?

Please contact to support team or open ticket. So that we can find out what exact reason you face. Because in our testing we see the system work perfectly

Due to Meta's WhatsApp Business API specification, a single template message can contain only one header media file (single image). Therefore, WhatsApp does not support rendering 2 or 3 separate product images inside a single notification header. As a standard practice, the message displays the image of the primary (first) product in the cart, while all item names and details are listed in the message body