Add Channel Selection Tab in Livechat
Dishang Shah
hello team,
Very tough and fast competition right now ongoing in market like waxx and interxxx launched Instagram DM inbox FREE of Cost.
BS have Insta, FB and telegram inbox but issue is user have to open individual livechat window for each channel instead of this make tabs inside livechat like whatsapp,fb,insta and telegram so user can get all chats by clicking tabs in livechat no need to open multiple browser tabs and can reduce clicks.
Take reff. from this pic https://prnt.sc/jKEIAUiokeiy also shows all chats but i know you made every channel individual and not created livechat inbox for omnichannel so we can say BS is a multi channel platform but right now you see many providers bring feature of omnichannel in livechat it shows icon of channel and we can chat from single window.
Hope you will understand the importance and consider this.
thanks
Very tough and fast competition right now ongoing in market like waxx and interxxx launched Instagram DM inbox FREE of Cost.
BS have Insta, FB and telegram inbox but issue is user have to open individual livechat window for each channel instead of this make tabs inside livechat like whatsapp,fb,insta and telegram so user can get all chats by clicking tabs in livechat no need to open multiple browser tabs and can reduce clicks.
Take reff. from this pic https://prnt.sc/jKEIAUiokeiy also shows all chats but i know you made every channel individual and not created livechat inbox for omnichannel so we can say BS is a multi channel platform but right now you see many providers bring feature of omnichannel in livechat it shows icon of channel and we can chat from single window.
Hope you will understand the importance and consider this.
thanks
This is extremely urgent, as many customers complain that they have to access them one by one to see the messages.
Thank you for sharing your valuable feedback and highlighting the competitive landscape. We truly appreciate your suggestions and your detailed explanation of the feature you’re requesting.
You are absolutely right that having an omnichannel live chat inbox with tabs for WhatsApp, Facebook, Instagram, and Telegram within a single window can significantly enhance the user experience and improve workflow efficiency. This is a feature we understand is crucial for staying competitive in the market, and we’re happy to inform you that it’s already on our radar.
Our team is actively considering implementing an omnichannel inbox in a future update to bring all chats into a unified view with easy access via tabs. While BotSailor currently allows for individual live chat management per channel, we agree that integrating these channels into a single interface will greatly reduce clicks, streamline communication, and enhance usability.
Your input and the reference provided are extremely helpful as we work towards this goal. Please stay tuned for updates, and rest assured we are committed to evolving BotSailor to meet the growing demands of our users.
Thank you for your continued support and suggestions!
Best regards,
M M Muraduzzaman (Konok)
You are absolutely right that having an omnichannel live chat inbox with tabs for WhatsApp, Facebook, Instagram, and Telegram within a single window can significantly enhance the user experience and improve workflow efficiency. This is a feature we understand is crucial for staying competitive in the market, and we’re happy to inform you that it’s already on our radar.
Our team is actively considering implementing an omnichannel inbox in a future update to bring all chats into a unified view with easy access via tabs. While BotSailor currently allows for individual live chat management per channel, we agree that integrating these channels into a single interface will greatly reduce clicks, streamline communication, and enhance usability.
Your input and the reference provided are extremely helpful as we work towards this goal. Please stay tuned for updates, and rest assured we are committed to evolving BotSailor to meet the growing demands of our users.
Thank you for your continued support and suggestions!
Best regards,
M M Muraduzzaman (Konok)