Dear Team,

I would like to start by commending the ongoing updates made to the Bot Sailor, which have been very positive. However, I’ve noticed that some feature requests from long-standing clients, such as myself, have not yet been addressed. It appears that new clients’ requests often receive quick attention, and I believe that balancing this approach would further enhance the experience for all users.

In this regard, I would like to suggest a few specific improvements for the live chat system. Although I can use it without major issues, my clients have been highlighting the need for adjustments to provide an even more complete experience. Below are some of the suggestions:

Integrated audio playback: Enable audio playback directly within the conversation without needing to open a new tab.
Faster audio sending: Improve the speed of audio sending, making it easier to switch between conversations without risking sending messages to the wrong person.
Playback controls: Add the option for audio playback on the same screen, with speed variations (1x, 2x).
Performance optimization: Make the chat lighter and faster to better handle a high volume of interactions.
These improvements would greatly assist our clients who manage a significant number of daily interactions, further enhancing the quality of support provided.

Thank you for your attention, and I am available to discuss these suggestions with the team.

Best regards,

https://botsailor.com/forum/thread/881-implementation-of-the-conversions-api-for-business-messaging
https://botsailor.com/forum/thread/724-input-stream-block
https://botsailor.com/forum/thread/626-issues-with-advertisement-by-resellers
https://botsailor.com/forum/thread/640-request-for-implementation-of-webhook-for-text-audio-image-and-file-messages
https://botsailor.com/forum/thread/639-request-for-implementation-of-file-sending-via-api
https://botsailor.com/forum/thread/628-ia-condition
https://botsailor.com/forum/thread/546-integration-with-openais-assistant