I am experiencing multiple issues with Facebook and Instagram features. Below are the specific problems:

1.Facebook "Get Started" Button Not Working:
The "Get Started" button is not responding when users click on it.

2.Facebook Persistent Menu Not Working:
The persistent menu is not appearing or functioning as expected on Facebook.

3.Instagram Persistent Menu Not Working:
The persistent menu is not appearing or functioning as expected on Instagram.

4.Issue with Adding Persistent Menu in Instagram:
When adding a persistent menu in Instagram, I am selecting "postback," but it is not changing and keeps showing "web URL" (see attached screenshot for reference).
https://bot-data.s3.ap-southeast-1.wasabisys.com/tickets/26614/Screenshot%202024-07-04%20200658.png

i have the same problem

we are working on it. hopefully, we'll fix it within a few hours.

Hello There, after checking all these issue, we have found some are working fine and there are some issues that we have fixed.

1. Get started button for Facebook is working fine. If it's not work for you, please check error log from bot settings. Also we have missed to add : Get-Started and Ice Breaker enable/disable option for Facebook and Instagram. We have added it and updated to server. Now you can try by enabling Get Started button from Get Started Settings a new menu inside bot settings.

2. Facebook Persistent Menu update may take some time to update on user side. It's cache from Facebook.

3. Instagram Persistent Menu update may take some time to update on user side. It's cache from Instagram.

4. We have found that problem and fixed it.





Thanks

When you click the "Publish Persistent Menu" button, the message "Persistent menu published successfully" or "Persistent menu created successfully" will be displayed to indicate that the action was successful. Similarly, when you click the "Remove Persistent Menu" button, the message "Persistent menu removed successfully" will be shown to confirm that the persistent menu was successfully removed. fix this.

Hi,

The current system already has these features. Please check the screenshots

1. https://www.awesomescreenshot.com/image/49295562?key=91547890fd6935dad7bc66f3b44b7b1f<br />

2. https://www.awesomescreenshot.com/image/49295563?key=3d12be28fb14ff7999c71eb75df5fd51<br />

Let me know if I misunderstood.

Dear Team,

I am receiving messages stating "Persistent menu created successfully" and "Persistent menu removed successfully," but I am not getting a "Persistent menu published successfully" message. Can you please check this with any white-label reseller account?

Hi team

Any updates on the error mentioned above?

This issue has been fixed. Please check and let us know.Thank you.