
Issues with Facebook and Instagram Features "Get Started" and "Persistent Menu"
Aji
I am experiencing multiple issues with Facebook and Instagram features. Below are the specific problems:
1.Facebook "Get Started" Button Not Working:
The "Get Started" button is not responding when users click on it.
2.Facebook Persistent Menu Not Working:
The persistent menu is not appearing or functioning as expected on Facebook.
3.Instagram Persistent Menu Not Working:
The persistent menu is not appearing or functioning as expected on Instagram.
4.Issue with Adding Persistent Menu in Instagram:
When adding a persistent menu in Instagram, I am selecting "postback," but it is not changing and keeps showing "web URL" (see attached screenshot for reference).
https://bot-data.s3.ap-southeast-1.wasabisys.com/tickets/26614/Screenshot%202024-07-04%20200658.png
1.Facebook "Get Started" Button Not Working:
The "Get Started" button is not responding when users click on it.
2.Facebook Persistent Menu Not Working:
The persistent menu is not appearing or functioning as expected on Facebook.
3.Instagram Persistent Menu Not Working:
The persistent menu is not appearing or functioning as expected on Instagram.
4.Issue with Adding Persistent Menu in Instagram:
When adding a persistent menu in Instagram, I am selecting "postback," but it is not changing and keeps showing "web URL" (see attached screenshot for reference).
https://bot-data.s3.ap-southeast-1.wasabisys.com/tickets/26614/Screenshot%202024-07-04%20200658.png
i have the same problem
we are working on it. hopefully, we'll fix it within a few hours.
Aji
1. Get started button for Facebook is working fine. If it's not work for you, please check error log from bot settings. Also we have missed to add : Get-Started and Ice Breaker enable/disable option for Facebook and Instagram. We have added it and updated to server. Now you can try by enabling Get Started button from Get Started Settings a new menu inside bot settings.
2. Facebook Persistent Menu update may take some time to update on user side. It's cache from Facebook.
3. Instagram Persistent Menu update may take some time to update on user side. It's cache from Instagram.
4. We have found that problem and fixed it.
Thanks
BotSailor
Aji
The current system already has these features. Please check the screenshots
1. https://www.awesomescreenshot.com/image/49295562?key=91547890fd6935dad7bc66f3b44b7b1f<br />
2. https://www.awesomescreenshot.com/image/49295563?key=3d12be28fb14ff7999c71eb75df5fd51<br />
Let me know if I misunderstood.
BotSailor
The current system already has these features. Please check the screenshots
I am receiving messages stating "Persistent menu created successfully" and "Persistent menu removed successfully," but I am not getting a "Persistent menu published successfully" message. Can you please check this with any white-label reseller account?
Hi team
Any updates on the error mentioned above?
Any updates on the error mentioned above?
This issue has been fixed. Please check and let us know.Thank you.