#2653-Replace "Cancel Order" with "Cancel Order Tag"

Hello BotSailor Support Team,

We have integrated the Shopify store with the WhatsApp API.

Our current workflow is as follows:

1. When a customer places an order on Shopify, they automatically receive a WhatsApp message containing two interactive buttons:

• Confirm Order
• Cancel Order

1. When the customer clicks Confirm Order, they receive a confirmation message on WhatsApp. This action does not make any changes to the order in Shopify, which is the expected behavior.
2. The issue is with the Cancel Order button. Currently, when the customer clicks this button, the order is automatically cancelled in Shopify.

Our Requirement:

Instead of cancelling the order in Shopify, we want the Cancel Order button to only mark or tag the order to indicate that the customer has requested cancellation.

The Shopify order should remain active and should not be cancelled automatically. Our team will manually review the cancellation request and decide whether to cancel the order.

Could you please let us know if this workflow is possible in BotSailor and, if so, how we can configure it?

Thank you.

Dear Rahul Jain,

This functionality is already available in the current system, so no additional feature or customization is required.

To achieve the desired behavior, please edit the existing campaign and change the action from Cancel to Update Tag. Once you save the changes, the campaign will update the subscriber's tag instead of cancelling the process, allowing you to manage your automation flow as intended.

For your convenience, we have attached a screenshot highlighting the exact setting that needs to be changed. Please follow the example shown in the screenshot, and the campaign should work as expected.

If you have any questions, need help with the configuration, or the campaign does not behave as expected after making this change, please don't hesitate to let us know. We will be happy to assist you further.

Thank you.