#2567-PLEASE CORRECT INSTAGRAM COMMENTS

Admin. 1 week ago

Hello

I reported on WhatsApp that comments on Instagram (facebook not verified) ARE NOT RESPONDING AUTOMATICALLY, the system detects comments in posts (because it says the number of comments existing in a post) however there is no response or action by the bot (respond, delete, etc)

Apparently it's only on one instagram account, in another it works well. But I don't understand why. The option to leave a comment now if it works, I do not understand why it is not able to respond to comments.

Dear User,

We have received a few reports that Facebook and Instagram comment replies are not working for certain accounts. However, the feature is functioning correctly for other accounts, which indicates that the issue may not be originating from BotSailor.

It is possible that this is due to specific restrictions or a temporary issue from Meta’s end. That said, we are actively investigating to identify the root cause. Once identified, we will work on resolving it as quickly as

possible.

Thank you.

I deleted the Instagram data in Botsailor and now it's working, sir.

Dear User,

Do you mean that you disconnected the account and then reconnected it? We would like to understand the exact steps you followed.

Please share the full process so that we can verify it and help other users follow the same approach if needed.

Thank you.

Hi. I used the refresh data button, and that disconnected my account. I reconnected, and now it's working.

Thank you for letting us know. We really appreciate it.

Thank you again.