Tarek

#2546-Payment Failure / WABA Disabled Alerts
Tarek

#1 Tarek
Tarek

Hi BotSailor Team,

We need a very important feature related to WhatsApp Business API billing issues.

Sometimes the WhatsApp Business account gets disabled due to payment failure (example: “We weren’t able to process your payment… WhatsApp Business account disabled”), but we receive no alert and there’s no clear warning inside the BotSailor dashboard.

This causes a serious problem because:

  • Messages stop sending suddenly
  • We only discover it late (after losing time + campaigns + customer communication)
  • Our clients also don’t know their account is disabled

Requested Feature:

  1. Show a clear banner/status in the dashboard when the WABA/phone number is disabled / payment overdue
  2. Send instant notifications (Email + in-app + optional WhatsApp/SMS) to:
  • The account owner/admin
  • (Optional) the client team members
  1. Include details like:
  • Affected WABA / phone number
  • Reason: payment failed / balance due
  • Timestamp + action button/link “Pay now / Fix billing”
  1. (Optional but very helpful) Add an API/Webhook event like:
  • waba_payment_failed
  • waba_disabled
  • waba_reenabled

This is critical for operational reliability and to prevent downtime for our customers.

Thanks!



gMCz38IcAQIECBAgQIAAAQIECBAgQIAAAQIECBAgQIAAAQLjTEDgOc4emOoSIECAAAECBAgQIECAAAECBAgQIECAAAECBAgQINAvIPDstzBHgAABAgQIECBAgAABAgQIECBAgAABAgQIECBAgMA4ExB4jrMHproECBAgQIAAAQIECBAgQIAAAQIECBAgQIAAAQIECPQLCDz7LcwRIECAAAECBAgQIECAAAECBAgQIECAAAECBAgQIDDOBASe4+yBqS4BAgQIECBAgAABAg

Related Threads