#2542-Auto Exit from Sequence After Completion

Tarek 1 hour ago

Hi,

In BotSailor, there is an important limitation in Sequences:

• Once a phone number enters a Sequence, it stays assigned to that sequence.
• BotSailor does not auto-remove the contact after the sequence finishes.
• The contact can only be removed manually (or by using a specific “remove from sequence” action/API if available).

Example (Abandoned Cart Sequence):

1. Customer abandons cart → enters “Abandoned Cart” sequence → receives all messages.
2. Even after the last message is sent, the customer is still considered already in that sequence.
3. If the same customer abandons another cart later, the sequence won’t start again, because BotSailor sees the contact as already assigned to that sequence.

So the issue is:

✅ We want the contact to exit automatically after completing the sequence

❌ But currently, without manual removal (or an automated removal step), the sequence cannot re-trigger for the same customer.

That’s why we need an auto-exit / auto-remove solution (remove the contact after completion, or after X time, or after purchase).

This is exactly what I mentioned a while ago. If we have ads running, and in the days or months the same contact falls, the sequence has no effect. And there is no point in using an HTTPS module just to be able to remove it from the sequence. Please correct this. Thanks

You're right—they killed the sequence feature with this limitation