abdullah

#2531-UI not responsive after update (cache issue)
abdullah

#1 abdullah
abdullah

Hi,

After the recent update, some users are experiencing UI issues in normal browsing mode.

The interface loads, but parts of the page stop responding.

Some elements don’t react to hover, some menus don’t open, and some sections become non-clickable.

There are no obvious errors shown to the user.

Interestingly:

  • The same account works fine in Incognito mode.
  • Clearing site data immediately fixes the issue.

This suggests that old cached data (localStorage / IndexedDB or similar) becomes incompatible after updates, and it affects how the UI behaves.

One example we observed:

Buttons and sidebar items became non-clickable until the browser storage was cleared.

Since regular users (especially on mobile) don’t know how to clear site data, this can create confusion and support load.

It would help if the app automatically clears outdated client storage when a new version is deployed.

For example:


const CURRENT_VERSION = "2.4.0";

const storedVersion = localStorage.getItem("app_version");

if (storedVersion !== CURRENT_VERSION) {
  localStorage.clear();
  sessionStorage.clear();
  localStorage.setItem("app_version", CURRENT_VERSION);
  window.location.reload();
}

This would prevent old cached state from breaking the interface after updates.

Thanks.

#2 Kamrul Hasan
Kamrul Hasan

Dear Abdullah,


Thank you for taking the time to post on the forum and share your thoughts. We understand the frustration you may have experienced.

After any BotSailor update, we recommend clearing your browser cache or logging out and logging back in to ensure you are using the latest version and to avoid any unexpected issues.


That said, I will also share your suggestion with our development team. We truly appreciate your feedback and continuously strive to improve our service for all users.


Thank you for being with BotSailor.


Best regards,

Kamrul Hasan


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