abdullah

#2531-UI not responsive after update (cache issue)
abdullah

#1 abdullah
abdullah

Hi,

After the recent update, some users are experiencing UI issues in normal browsing mode.

The interface loads, but parts of the page stop responding.

Some elements don’t react to hover, some menus don’t open, and some sections become non-clickable.

There are no obvious errors shown to the user.

Interestingly:

  • The same account works fine in Incognito mode.
  • Clearing site data immediately fixes the issue.

This suggests that old cached data (localStorage / IndexedDB or similar) becomes incompatible after updates, and it affects how the UI behaves.

One example we observed:

Buttons and sidebar items became non-clickable until the browser storage was cleared.

Since regular users (especially on mobile) don’t know how to clear site data, this can create confusion and support load.

It would help if the app automatically clears outdated client storage when a new version is deployed.

For example:


const CURRENT_VERSION = "2.4.0";

const storedVersion = localStorage.getItem("app_version");

if (storedVersion !== CURRENT_VERSION) {
  localStorage.clear();
  sessionStorage.clear();
  localStorage.setItem("app_version", CURRENT_VERSION);
  window.location.reload();
}

This would prevent old cached state from breaking the interface after updates.

Thanks.

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