#2187-Auto Labeling of Chats Based on Bot Responses

Our client wants the chat to be handled exclusively by the bot. During testing, the bot responded very well with prompts.

However, when the bot sends an order summary (like in the attached screenshot), the client would like the ability to auto-assign a label to that specific chat.

Examples of labels include:

Feature Request:

The AI should automatically assign labels to chats based on the conversation context.

For example, when the bot replies with "Order Summary," it should auto-assign the label "New Order".

Benefit:

This feature would help clients organize and track chat types more effectively without disrupting the AI-only flow.

This works like how restaurant support staff filter chats by type (e.g., new order, complaint, resolved issue), but the process should be fully automated by the AI.

Yes currently we have very good feature of AI but limitation is AI unable to assign label and sequence automation.

if BS team consider this then will boommm.

thanks