Chat Auto-Assign to the team with (Round-Robin) method
Redlumb Digital
Dear BotSailor Team,
I would like to suggest two important feature that would greatly enhance the WhatsApp Live Chat experience for admins and agents:
1: Auto-Assign Chats (Round-Robin Method) – Implementing an auto-assignment system where incoming chats are distributed evenly among available live agents will streamline operations. The method should:
a) Assign the first chat to the first available agent, the second chat to the second available agent, and so on & agent will be notify after chat assign to the agent.
b) If no agent is available, the chat should remain unassigned until an admin manually assigns it.
I would also appreciate knowing the estimated timeline for implementing these features. Looking forward to your response.
I would like to suggest two important feature that would greatly enhance the WhatsApp Live Chat experience for admins and agents:
1: Auto-Assign Chats (Round-Robin Method) – Implementing an auto-assignment system where incoming chats are distributed evenly among available live agents will streamline operations. The method should:
a) Assign the first chat to the first available agent, the second chat to the second available agent, and so on & agent will be notify after chat assign to the agent.
b) If no agent is available, the chat should remain unassigned until an admin manually assigns it.
I would also appreciate knowing the estimated timeline for implementing these features. Looking forward to your response.