Chat Auto-Assign to the team with (Round-Robin) method

Redlumb Digital
#1
Redlumb Digital

Dear BotSailor Team, I would like to suggest two important feature that would greatly enhance the WhatsApp Live Chat experience for admins and agents: 1: Auto-Assign Chats (Round-Robin Method) – Implementing an auto-assignment system where incoming chats are distributed evenly among available live agents will streamline operations. The method should: a) Assign the first chat to the first available agent, the second chat to the second available agent, and so on & agent will be notify after chat assign to the agent. b) If no agent is available, the chat should remain unassigned until an admin manually assigns it. I would also appreciate knowing the estimated timeline for implementing these features. Looking forward to your response.

#2
Redlumb Digital

Hello Any luck ?

#3
Redlumb Digital
(Last updated )

Its since 6 days now and there is no one who is managing the community.