Dont show broadcast message into livechat

Hello team,
if i do broadcast on 40K+ numbers it's all showing in livechat.

please don't shows if customer reply than only show in livechat because after broadcasting livechat getting hanged and messy not able to utilize it properly.

please understand the situation of marketer who doing broadcasting on thousands of number in a single shot.

every provider and cc script have feature if you do broadcast than will show only report not in livechat but user reply than only shows in livechat.

so please implement ASAP.

Thanks

Yes, it's correct. It's required to resolved ASAP.

Thank you for reaching out and sharing your valuable feedback. We understand how important it is for you to keep the Live Chat section organized, especially after sending broadcasts to a large number of contacts.

Currently, BotSailor shows all broadcasted messages in the Live Chat, which, as you pointed out, can make it challenging to manage conversations effectively, especially after large broadcasts. We completely understand that being able to view only the replies in Live Chat would streamline your workflow and improve usability.

We're happy to let you know that our team is considering this feature for future updates. We're looking into implementing an option where only replies from customers will appear in Live Chat after a broadcast, while the rest of the broadcast messages are logged separately. This would help keep Live Chat focused and manageable for active customer interactions.

We appreciate your patience as we work on enhancing BotSailor, and we’re committed to making it a tool that best supports your marketing efforts. In the meantime, if you have any additional feedback or suggestions, please feel free to share!

Thank you for helping us improve!

Thank you for considering

Thank you for considering it, that feature is very important.

We have released the update.

Cheers :)

Thanks
Konok

Hi!
and how does it work now?

Hi Mike,

Thank you for your query! Here's how the updated feature works now:

Broadcast Messages: When you send a broadcast to your subscribers, the messages will no longer appear in the Live Chat section by default.
Replies Only: Only customer replies to your broadcast messages will appear in the Live Chat section. This ensures that your Live Chat remains clean and focused on active customer interactions.
Broadcast Reports: All the details of your broadcast, including delivery status and analytics, are now available in the Broadcast Report section for easy monitoring and tracking.

This update is designed to help marketers manage large-scale broadcasts more efficiently without cluttering the Live Chat interface.

If you have any further questions or suggestions, feel free to reach out. We're always here to assist you!

Cheers!
Konok
BotSailor Team

I used this feature on 10 number and works properly.
i noticed one bug if i am in livechat and someone reply from broadcasted msg list instantly it appears in livechat but shows whatsapp display name instead of subscriber name i used during broadcasting.
after refreshing page it shows subscriber name i used.
take a look if can be fixed.
Thanks

Great

@botsailor you made mistake while implementing this feature.
If subscriber is new and sending msg via API and Webhook it's not showing inside livechat.
shows only if user reply so how we can determine msg was really sent or not yes inside webhook i can see the report but what about msg sent via api??

so request you to allow see msg inside livechat sent from api and webhook.
thanks

Yes i mentioned this to their live chat support also , for past 2-3 days it is being a headache kindly make visible of api , webhook messages

Message is in live chat but as it's sent from your end like api or webhook or live chat or bot, it is in last of the order of the subscriber list in Live Chat. As request from our users including you, we have changed it to like this by showing subscriber reply message at the first in order.

In this case, we may give another option check message history. We will think about it.

Thanks

Yes i understand we suggested and you provided update but i asked only for broadcasting you made it for all.
so humble request to provide small update of this fix.
thanks