We have been informed by Meta that the Welcome Messages feature, also known as the request_welcome webhook, has been temporarily suspended on the WhatsApp Cloud API. This means that any webhook events related to the welcome message will not trigger or be received by your servers.

What Does This Mean?

The "Get Started" or "request_welcome" messages will not be available for now.
If you had the request_welcome webhook enabled, it will no longer function as intended.
Other webhook events, like new messages, will continue to work as usual.

Next Steps:

Meta has not provided an ETA for when this issue will be resolved.
You can check for updates on the Meta Changelog page or follow up with us here in the forum.
In the meantime, we recommend disabling any automated flows that rely on the welcome message functionality to avoid any disruption in communication with your WhatsApp users.

We understand that this may affect your onboarding process, and we will keep you updated on any further developments. For any questions or concerns, feel free to reach out to our support team.

Stay Informed:

This announcement will be updated as soon as we have more information from Meta.
Be sure to check the Meta Changelog for any upcoming updates related to this feature.

Thank you for your patience and understanding.