#1990-Switch to the New Omnichannel Inbox Today

🚀 Big Upgrade Ahead: Say Goodbye to Old Live Chat — Hello to the New Omnichannel Shared Inbox!

We’re making a major leap forward in how you manage conversations.

In just 5 days, the old Live Chat system will be discontinued, and we’ll be fully moving to our new and improved Omnichannel Shared Inbox.

Why this change?

✅ One Inbox for All Channels

Handle WhatsApp, Facebook, Telegram, Instagram, Website Chat — all from a single, unified interface.

✅ Advanced & Polished

We’ve been listening! In recent days, we’ve squashed bugs, refined the system, and added powerful new features to make the Shared Inbox more reliable than ever.

✅ Streamlined Team Collaboration

Assign chats, add internal notes, see conversation history, and never miss a message — even when multiple agents are involved.

✅ Modern UI/UX

The inbox now features a cleaner interface, faster response times, and smoother navigation for a better user experience.

We made this shift to provide a more advanced, more collaborative, and future-proof solution for your customer support and messaging needs.

Please start using the Shared Inbox now to ensure you're fully ready before the old Live Chat is retired.

Need help or training? Our support team is ready to assist.

Let’s move forward together — with a better, faster, smarter inbox. 💬✨

New feature = server down, bugs and much more currently delivery and read message dubble tick is not working :)

I'd recommend you to test everything before the upgrade because whenever you release any updates, we face multiple bugs and issues every single time.

This time again we're facing issue mentioned above

please hold the removal of shared live chat , still there is lots of bugs in shared inbox , few are below

if one channel is enabled , in another channel bot reply or api message are sent means it is showing in the live chat , after refresh it is removing , everytime refresh is not good for user friendly panel , before removing old live chat please fix thisif once i set up order by to recent communication and bot channel only want to show in live chat and then if i logout , login or after 1 day open the software it is resetting , everytime setting up is not good show somewhere this message belongs to which number , to avoid 1st issue i mentioned above if i change a subscriber name and then after lots of days later if the subscriber send a message then it is showing their whatsapp name at first , if refresh then it is showing subscriber name which i saved ( this issue I addressed in whatsapp live chat around 7 month ago and fixed , that time itself it tooks nearly a week for you guys to understand ) , please fix this if i search any contact then i removed the search content , ajax all the data is not loading, i need to refresh or again click enter then only it is showing all chat

this are few noted today

Everything will be fixed one by one what come. No worries at all.

Managing two redundant live chat is complex to main database structure and once we change somewhere, it need to change on other live chat. And that delayed our development and managing properly.

Thanks

media and more store

يرحب بكم ونحن هنا للمساعده

Hi. The bot list window opens very slowly. (For sending WhatsApp flows, bot replies, or templates) Catalog orders don't switch to dark mode and appear white (nothing is visible)

Thanks for your feedback. We’ve noted your concerns and are holding the removal of shared live chat for now.

✅ Issues already fixed:

Messages from other channels showing in live chat (now removed instantly without refresh).WhatsApp name showing instead of saved subscriber name on new messages (now reflects saved name immediately).After clearing search, chat list now reloads automatically.

Thanks

Thanks for extending the old live chat removal, I will check

the updates and let you know if face any issues

BS team instead of removing and extending discussion on live chat give us simple package option if we want to give only live chat we will give that option and we will ask our client you will not get any future update on this still you can use.

and you now focus on shared inbox for future updates only.,

thanks

But actually we are doing so much changes for live chat to make it powerful where in old live chat there may face problem. So we highly recommend to ask your customer to switch new inbox. We will provide an announcement of switching in dashboard soon.

Thanks

Api Consume 70 credit for 1 massage receive and send Need to fix it I send a video to bs whatsapp chat number

This is very concerning. Just 30 minutes ago, the message credit consumption was 3.5 lakh, and suddenly within 30 minutes it has jumped to 1.2 million. How is this possible with only 4 to 5 users? There's something suspicious here. No business or reseller can sustain such rapid message credit consumption.

**Hi,** Currently, the new omnichannel interface doesn’t support tracking paid ad campaigns directly. However, you can use UTM parameters in your ad links to identify the source when customers visit your website. For WhatsApp or other channels, consider adding a campaign-specific keyword in the initial message for manual tracking. We’ll explore adding native ad campaign tracking in future updates.

**Thanks!**

(AI Rewrite) Answer my question. It is a very useful feature.