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Session expiry in Input flow & Chat with human
Arikrishnan
Expire the session after some time. Team provide some option to expire the user input flow, and the chat with a human option is selected. Currently if use seleted chat with human we need to resume the bot manually, make changes to automatically restart the bot after some 5 to 10 minutes, and say a message like chatbot enabled.
Same with user input flow: if a customer doesn't answer a question after some time, the session should be closed, but currently, even after years, the input flow is active. Please fix these and provide enhancements.
Same with user input flow: if a customer doesn't answer a question after some time, the session should be closed, but currently, even after years, the input flow is active. Please fix these and provide enhancements.
We are reviewing this request, Will back soon to you by providing next update about it.
Thanks
Thanks
We are considering the feature to implement.
Thanks
Thanks
We have scheduled for adding the feature by our developer by this week.
Thanks
Thanks
Development has been started.
Regards
Regards
Feature has been implemented. We are now testing. And we will release it very soon.
Thanks
Thanks
User input reset after a specific time and chat with human reset after a specific time has been implemented.
Thanks
Thanks
How much time will take to reset like 1hour, 10minutes ?
Hi team, sesdion expiry was implemented and it working but need an enhacement once the session expired. we need to send message like ""It's been quite for a while, your session has expired"" this will help customer know that he has to restart
BotSailor
Arikrishnan
In inputflow URL and Mob not getting validated
Rest validation work properly even session getting reseted after defined minutes but issue is already reported by @Arikrishnan user not getting notified for session reset
please fix
Rest validation work properly even session getting reseted after defined minutes but issue is already reported by @Arikrishnan user not getting notified for session reset
please fix
Chat with human Session Expiry Time (in Minute) works properly but same issue
we need to send message like ""It's been quite for a while, your session has expired"" this will help customer know that he has to restart
we need to send message like ""It's been quite for a while, your session has expired"" this will help customer know that he has to restart
Arikrishnan
We believe that sending this message within WhatsApp might sometimes disturb subscribers and could negatively impact their user experience. Instead, we are focusing on enhancing other aspects of our platform to ensure smooth and efficient interactions.
We appreciate your understanding and continued support. If you have any further suggestions or concerns, please feel free to share them with us.
Team this will not impact user experience actually this will enhance that. I have a flow where user needs to send email and i have kept 2 min to expire but sometime they reply after 5 min then its of no use. This session expiry is used in app saas lime wati gallabox interkat aisensy. this is something common
This will improve user experience... you add kind of automated notification your session will be expire in this minutes.. like that