#2029-Sequence not sending

Raj
RESOLVED
#1
Raj

 Raj

Sequence not sending for day1, day2 messages , while connected with live chat support , they said


"The problem may have arisen due to your campaign update yesterday. Please note that if you update a sequence campaign, it will not function correctly. We will investigate the sequence issue further and provide you with an update tomorrow."


Please fix it soon as possible

#2
BotSailor

 BotSailor

#1

Raj

Have you updated your campaign ? And set different day for the campaign ? Is newly assigned subscribers are triggering or not ?


If newly assigned subscribers are not triggering let me know.



#3
Raj

 Raj

newly assigned subscriber also not triggered

#4
BotSailor

 BotSailor

We are checking the matter. Sorry for this inconvenience.

#5
BotSailor

 BotSailor

We have found an issue and solve the problem. It should work from now. If you still face issue, let me know.


Thanks

Konok

#6
Raj

 Raj

(Updated )

Ok, i will check and update you , does the http api on sequence is fixed ? @botsailor.com.../2002-sequence-builder-http-api-is-not-working this issue

#7
Admin.

 Admin.

Sequence messages are NOT working, THEY DO NOT SEND ANYTHING and we lose CUSTOMERS.

#8
BotSailor

 BotSailor

#7

Admin.

It has been fixed.


Thanks

Konok