#1978-No Match Template bug ....

Hello.

I'd like to report that when the mismatch message is triggered (set to once a day), it is sent twice if two messages are received at that time.

Is there a way to correct this?

Hello Admin,

Thank you for bringing this to our attention. We truly appreciate your support.

We are currently looking into the issue. Could you please confirm whether it only occurs when messages are sent simultaneously, or if the trigger happens after some time as well? Ideally, it should not trigger unexpectedly. To assist you more effectively, we recommend reaching out to us via live chat or our support desk. We’ll be happy to guide you through the steps to help identify and resolve the issue.

Thank you again for your cooperation.

Hello. This happens when you receive 2 message at a time.