Dear BotSailor Team,

We would like to formally request the implementation of a feature that displays a tag or identifier indicating which department or team member is responding to a customer's inquiry. Currently, this information is visible only to administrators, but making it accessible to customers could significantly enhance the clarity and professionalism of our communications.

This functionality would improve transparency and the overall customer experience by ensuring that customers always know which team or department is assisting them.

Please let us know if this feature is feasible and provide an estimated timeline for its development. If needed, we’re happy to discuss this request further or provide additional context.

Thank you for your attention to this matter.

Best regards,
Mike

Thanks for your suggestion. We have actually already developed this feature by displaying label of subscribers in the live chat conversation list. In the next update we are going to release the feature.

Thanks

Nice suggestion

We have provided the update by displaying subscriber label/tags in conversation list.

Thanks

Hello
How can I check the configuration of this?
The main idea is that users who write to WhatsApp know which department or agent is writing to them.