#2592-Support Media-Buttons in 24Hour Window

Maxs 3 hours ago

Hi team,

I’d like to request a feature enhancement for the WhatsApp Send Message API:

Endpoint:

@abc.domain.com.../send

Currently, within the 24-hour customer-initiated session window, we can send messages without using template messages. However, I would like to request support for:

• Sending media messages (images, videos, documents, etc.)
• Sending interactive buttons (reply buttons)
• Sending media + interactive buttons together in a single message

This would significantly improve user engagement. For example:

• Sending a product image with “Buy Now” / “View Details” buttons
• Sharing documents with quick action responses
• Creating more interactive and seamless customer conversations

At the moment we can send only text message and this is not enough in industry trend.

Please consider:

1. Enabling interactive message support (buttons) within session messages
2. Allowing media + buttons in a single API request
3. Providing clear documentation and request/response examples

This feature would make the API much more powerful and flexible for real-time customer interactions because this is very basic requirement.

Thanks

Dear user,

We will implement the media sending through API for 24 hour window.

Thank you.

Thanks for considering after long time.

Also request you to implement option to send buttons within 24hours.

Dear user,

We have implemented the media message through API on WhatsApp.

Thank you.