#2592-Support Media-Buttons in 24Hour Window

Maxs 9 hours ago

Hi team,

I’d like to request a feature enhancement for the WhatsApp Send Message API:

Endpoint:

@abc.domain.com.../send

Currently, within the 24-hour customer-initiated session window, we can send messages without using template messages. However, I would like to request support for:

• Sending media messages (images, videos, documents, etc.)
• Sending interactive buttons (reply buttons)
• Sending media + interactive buttons together in a single message

This would significantly improve user engagement. For example:

• Sending a product image with “Buy Now” / “View Details” buttons
• Sharing documents with quick action responses
• Creating more interactive and seamless customer conversations

At the moment we can send only text message and this is not enough in industry trend.

Please consider:

1. Enabling interactive message support (buttons) within session messages
2. Allowing media + buttons in a single API request
3. Providing clear documentation and request/response examples

This feature would make the API much more powerful and flexible for real-time customer interactions because this is very basic requirement.

Thanks