#2515-📢 Update on BotSailor Pricing & Discount Policy

BotSailor 1 week ago

Over the past months, BotSailor offered different promotional and custom discount codes to support early users and specific use cases.

As BotSailor continues to grow, we are moving toward a standardized and fair pricing model to ensure transparency, consistency, and equal treatment for all customers.

🔔 What’s Changing?

• All existing coupon codes and custom discounts will remain active for the next 3 months (11st May,2026)

• After 3 months (11st May,2026) , all current coupon codes will be permanently discontinued

• Going forward, BotSailor will follow a single, official pricing structure for everyone

🕒 Timeline

• Effective immediately: No new custom discount codes will be issued

• Next 3 months: Existing coupons continue to work as usual

• After 3 months: All legacy coupons and discounts will expire automatically

🤝 What This Means for You

• If you are currently using a coupon or discounted plan, you can continue to enjoy it for the next 3 months

• This change allows us to invest more in platform performance, stability, security, and new features for all users

• Our goal is to keep pricing fair, transparent, and sustainable as we scale

We truly appreciate the support and trust from our early users and partners.

This update helps BotSailor grow stronger while treating every customer equally.

If you have any questions, our support team is always happy to help.

Team BotSailor

This is Unfair, check your exitsing post @botsailor.com.../1247-announcement-price-adjustment-starting-2025. You have said old customers can have lock in price, whats the point.?

Old Pricing for Existing Customers: All current customers will enjoy the old pricing structure—forever! How It Works: We will add a special coupon code to your account before the price adjustment takes effect. This code will automatically apply at checkout, ensuring your pricing remains unchanged. No action is required on your part. We’ve got you covered! Timeline for Adjustment Old Pricing Validity: All customers who subscribe or renew before December 31, 2024, will lock in the current rates. 

Customers who subscribed or renewed before December 31, 2024 would lock in current rates.

Now you’ve increased prices anyway. This directly contradicts your own written commitment. This is misleading, and damages trust.

Thanks for the update and for explaining the reason behind the price change. We do understand that increasing the price for future development, platform stability and new features is important, and we genuinely appreciate the effort your team is putting into growing the platform.

At the same time we’d like to share a concern from the reseller side.

When we started the earlier pricing helped us bring clients onboard at affordable rates. Based on that, we’ve already committed pricing to our customers. A sudden increase makes it difficult for us, because we can’t easily revise prices for existing clients, and it directly affects our margins too.

The market is already quite competitive, with many resellers offering similar solutions. If prices increase too quickly it may impact both our business and client trust, and new customers may also hesitate to come through us.

We’re not saying a price increase shouldn’t happen we understand it’s necessary. We just request that you please consider resellers as well and try to revisit the pricing in a way that gives us some flexibility, like a revised reseller rate or a longer transition period.

We value our partnership and want to continue growing together in the long run. Hope you’ll understand our situation and consider this request.

We truly appreciate our early users and long-term supporters.

Over the years, many existing customers have continued on significantly discounted pricing, even after multiple upgrades and cost increases. We have always tried to support our early community as much as possible.

However, as BotSailor has grown and our infrastructure, development, and support costs have increased substantially, we must now move to a standardized pricing model — not only for sustainability, but also to ensure fairness for all users, including new customers.

To make this transition smooth and respectful, we are providing a 3-month notice period.

We deeply value your support, and this decision is necessary to keep BotSailor strong and fair for everyone.

— Team BotSailor

Dear Team,

Thank you for your transparency regarding the upcoming pricing changes and the move toward a standardized pricing model.

As a reseller and long-term partner, I fully understand the need for sustainability, infrastructure improvements, and fair treatment across your customer base. We appreciate the growth and progress Platform has made over the years.

However, I would like to respectfully raise a serious concern regarding the impact of this decision on resellers like us.

What about the server down issue and poor performance of last 6-8 months due to that we all reseller/customer loss indirect/direct business/customer.. who is responsible for this?

Who is responsible for bug/issues still on platform?

Who is responsible for ignored improvement/posts that actually basic need to run whatsapp paltform that not implemented yet even our competitor have?

Last year, we were clearly informed that pricing for already claimed users would not be increased. Based on that commitment, we structured our own pricing, agreements, and long-term offers to clients. A sudden change now — especially one that effectively increases our costs by 3–4x — puts us in a very difficult position.

Unlike direct customers, resellers operate with pre-agreed margins and long-term client commitments. A significant and rapid increase of this scale cannot easily be passed on to existing clients without damaging trust, contracts, and business stability.

We completely respect the need for pricing alignment, but we kindly request consideration of one of the following options for reseller accounts:

• Maintain legacy pricing for already claimed reseller accounts
• Introduce a gradual, phased increase over a longer period like 5-15%
• Provide a special reseller-tier structure to protect existing client commitments (Because many resellers i know sold Lifetime deal at very cheap cost based on your commitments)

We value our partnership with Platform and want to continue growing together. However, a sudden 3–4x cost increase creates substantial financial and operational strain on our side.

We sincerely hope there can be room for discussion and a mutually beneficial solution. (As reseller we are open to discussion on decrease your infrastructure cost as we already know you are paying without counting and this impacting directly us)

Thank you for your time and understanding. We look forward to your response.

Best regards,

DS

Dear DS,

Thank you for your thoughtful and professional message. We truly value our reseller partnerships and the role you have played in growing alongside BotSailor.

We understand that pricing changes can impact reseller planning and client commitments. Please know that this decision was not made lightly. Over the years, we have continued to support legacy pricing for reseller accounts, even as infrastructure, development, AI, compliance, and support costs increased significantly.

Many reseller accounts have already benefited from extended legacy rates far beyond the original pricing stage of the platform.

After extensive evaluation, we concluded that maintaining multiple historical pricing structures is no longer sustainable or fair — especially to new partners joining at standard rates.

The 3-month transition period is intended to provide sufficient time to adjust planning and communicate with clients. At this stage, the standardized pricing decision is final and applies uniformly to ensure long-term stability and fairness for the entire ecosystem.

We remain committed to supporting our reseller community and are open to discussing growth strategies under the updated structure.

We sincerely appreciate your understanding and continued partnership.

— Team BotSailor

Dear BotSailor Management Team,

Thank you for the recent update regarding the move toward a standardized pricing model. We understand and support the need to invest in platform stability, security, and new features as BotSailor scales.

From the reseller perspective, we’d like to share a few concerns and suggestions:

Many resellers onboarded customers using earlier pricing and, in some cases, committed fixed rates to existing clients. A sudden price change makes it difficult to revise those commitments, impacts reseller margins, and can affect client trust—especially in a highly competitive market where multiple resellers offer similar solutions. Rapid pricing changes may also slow new customer acquisition through reseller channels.

We fully agree that pricing evolution is necessary. Our request is to consider additional flexibility for resellers during the transition, such as:

• A revised reseller rate or protected margin, and/or
• A longer transition period for existing reseller-acquired customers.

We value our partnership and want to continue growing BotSailor’s footprint in the market sustainably. A reseller-friendly transition will help maintain trust with existing customers while supporting long-term growth for the platform.

Thank you for considering this feedback. We’re happy to discuss practical options that align with BotSailor’s goals while supporting reseller success.

Best regards,

Mowled Elmi

I can understand you. However actually we are not changing price and the base price is already very consistent from years. We didn't changes any base pricing from a long time and not have desire to change any soon. What we are doing is removing very lower rate which is actually way cheap that we were providing for our old customers. Hope you understand.

we understand the recent price hike and the reasons behind it. However, a sudden increase in pricing, removal of the offer rate, or changes in features without prior notice creates challenges for our business. We have already committed to reasonable pricing with our customers based on the earlier structure.

We are currently facing customer discontinuation due to message storage limitations and some minor issues in the bots. Sudden changes further impact our stability and customer trust.

A gradual price increase or phased adjustment would be much more acceptable and manageable for us.

Thank you for your understanding.

First of all again, No price increasing happened. Price isn't changed. Price is as it was. We just removing old discounts and same pricing for everyone. And we are doing it suddenly. We have give a years of time before and also during the announcement we are giving your 3 months time to adjust from your end.

Thanks

Hello Team,

I am writing this with genuine frustration after experiencing your platform closely.

Honestly, your reseller panel is extremely expensive compared to competitors like Interakt, WATI, and other similar platforms. Not only pricing, but the system also has multiple bugs which I personally encountered while using it.

Instead of improving stability and reseller benefits, it feels like policies are being changed arbitrarily. This creates a lack of trust.

Some major concerns from my end:

• Reseller pricing is very high with almost no practical margins

• Message consumption is incorrect — in some cases, a single broadcast is consuming multiple message counts

• No transparency in billing logic

• Platform stability issues and bugs affecting operations

• No proper solution for reseller branding — even basic issues like homepage customization are still unresolved

Additionally, it seems like a pattern in the industry — companies attract users with lifetime or attractive plans initially, and later change pricing or policies drastically. This leads to long-term dissatisfaction for users.

We have seen similar situations with platforms like Stackposts, and unfortunately, this feels like the same direction.

Also, since Botsailor appears to be a combination of existing systems like ChatPion with WhatsApp integration, expectations were much higher in terms of performance and reseller support.

At this point, it is becoming very difficult to continue with your services. If these issues are not addressed properly, I will be forced to explore better alternatives in the market.

I hope you take this feedback seriously and work towards improving your platform and policies.

Thank you.

Dear Designbit Software,

Thank you for taking the time to respond to this announcement.

We have not increased the base price. The price for 1 million messages ($51) remains unchanged.

However, there were some inconsistencies in other plans, such as the quarterly and yearly packages, and we have revised those accordingly.

Regarding message consumption:

For each broadcast message sent, 1 message credit is consumed. Additionally, delivery reports (gray double tick) and read receipts (blue double tick) each trigger a webhook call, consuming 2 more credits. Therefore, a successfully delivered and read broadcast message consumes a total of 3 message credits.

If you are experiencing any specific issues on the platform, please share the details with us directly via WhatsApp or through the Support Desk for a prompt resolution.

We are continuously working to improve BotSailor and ensure a smooth, reliable experience for our users.

Thank you for being with BotSailor.

Best regards,

Kamrul Hasan

Heeh BotSailor,

We have had enough of this dictatorship from you.

1. Making decisions unilaterally without consulting the resellers who already have active users. Those users will neither understand nor care about terms like inbound, outbound, or webhooks.

All they will do is search Meta and discover that Meta has already announced full hosting of the service through Cloud API instead of On-Premise.

What additional costs are you even talking about?

The customer wants to see their balance exactly as they purchased it:

1K messages = 1K messages, not x3.

These hidden balances must be concealed from the customer so that:

Every two messages = counted as one message.

BotSailor should absorb the third message cost or include it within the 1 message calculation without the customer noticing.

It is absolutely unacceptable to force customers into complicated calculations that may give the impression of exploitation or lack of transparency—especially when there are major competitors welcoming customers and giving them the exact sending limits defined by Meta:

250 – 2K – 10K – 100K – Unlimited

2. Radical changes to how accounts are used, making it mandatory for customers to merge all their channels into a single conversation, while competitors offer the choice between separate channels or Omnichannel—as an option, not an obligation.

3. Related to the previous point: navigation inside the Shared Inbox is extremely slow. Conversations often do not appear unless the page is refreshed, and sometimes the conversation appears under a different person than the one actually selected.

4. Slow synchronization with Meta updates, particularly regarding message templates.

5. Most importantly — the planned cancellation of the discount code under the excuse of “price unification,” even after agreements have already been made with end clients.

It becomes impossible to suddenly raise a client’s plan price simply because a single individual decided so.

6. All the above problems and suggestions are being ignored in this forum, which is apparently managed by only one person.

Based on all of the above,

The $83 monthly=for 2M = fee is equivalent to the cost of hosting a high-spec VPS server, which further raises questions about the justification of the current pricing structure and the additional costs being imposed.

We strongly warn—again and again—against ignoring this message or proceeding with the cancellation of the discount code. Otherwise, BotSailor will face very dark and disastrous days, which may include:

• Forcibly taking the main server offline.
• Publishing and exposing sensitive data belonging to major users that has been accessed due to the weak security of this system.
• Releasing an improved open-source version of BotSailor, written in a modern programming language, of which 75% has already been completed.

The code will be shared on GitHub, allowing any user to install it self-hosted, develop it further, and manage billing independently without needing BotSailor.

We sincerely apologize to the resellers and subscribers who may be harmed by this action. However, BotSailor has already trained you well in patience—so be patient a little longer. Start looking for alternatives, or wait for the release of the improved open-source version.

Silence and moving forward with these decisions will be considered acceptance of this challenge by BotSailor.

Stay tuned.

@Mharity

Howdy waiting for your platform regarding any update?

TIA