#2507-Add custom/label fields to incoming webhook

Hi Botsailor Team,

I’m using the Incoming Message Webhook to receive every real-time messages from connected channels. Currently, the payload includes subscriber ID, timestamp, message content, and type.

For my workflows, I also need customer custom fields and labels included in the same webhook JSON.

Can you:

1. Enable these additional fields in the incoming message webhook payload?
2. Provide the variable names (e.g., label, custom fields) if I need to adjust the configuration myself?

Please let me know if this is possible and how I can implement it.

Thanks!

Thanks for the suggestion. We’re reviewing your request to include customer custom fields and labels in the Incoming Message Webhook payload and will work to implement it as soon as possible. We’ll update you with progress.

Thank you for considering this. I am looking forward to the next steps.

Feature update: We’ve added customer custom fields and labels to the Incoming Message Webhook payload. Please check on your end and confirm if this meets your needs.

Where i can find this update??

also please implement custom field mapping for Webhook (in-bound) Workflow.

thanks

Yes i have checked. Its working. Thanks a lot.