#2401-View of sent variable data in inbox/live-chat

BotSailor team please provide the ability to view the actual values of variables used in message templates, in the Shared Inbox and Live Chat view. Right now, customers receive the correct information, but on our side the message shows empty placeholders. This prevents us from verifying what was sent and tracking communication internally.

When a template uses variables such as customer name, order details, or other dynamic data, the team should see exactly what the customer received. This helps with:

• Internal review of messages sent

• Troubleshooting template or variable issues

• Maintaining accurate communication records

+1 - this feature is important to keep track of the Variables sent.

Agreed, created multiple post for this but not got reply

Right if we send template from shared inbox with variable value it's not showing value.. team pls fix

This should be actual resolve asap currently variables showing empty placeholders how we get to know the exact information sent to customers when handling follow up conversations

Hello BS team its been a months now and till yet technical team unable to fix the main issue multiple supports tickets generated and still its unresolved

Dear User,

We will fix this issue as soon as possible and provide you with an update.

Thank you.

Hello Kamrul Hasan this issue was reported again on 7 July. Since then, I have also raised multiple support tickets regarding the same problem as of today, 26 July, 19 days have passed yet there is still no resolution and no estimated timeline has been provided.

This was not the behavior previously. It appears to have been introduced after the new UI and UX enhancements. The functionality was working correctly before and has now regressed.

I would appreciate a clear update on the status instead of waiting 19 days without any timeline.