#2230-bot won't send the custom field value to users

I have an HTTP API that successfully populates a custom field called "aqi_result" (I can see the value in Live Chat admin interface).

After the HTTP API element, I added a Text element with #aqi_result# but the bot won't send this to users. It shows nothing at all.

How do I correctly display a custom field value populated by HTTP API in a message to the user?

Please respond ASAP.

Please open a ticket to our support desk.

Thank you.

Has this been resolved? If you’re still not seeing the #aqi_result# value after the HTTP API block, please share a screenshot of your flow (HTTP API block → Text element) and any related errors so we can troubleshoot quickly.

Hello Aziz after using the HTTP API are you able to see the variable data sent to the customer in the live chat or shared inbox?

Dear Prime X,

We have replied to your ticket. Please respond to the ticket, we will investigate your issue.

Thank you.

Kamrul Hasan thanks for the response. I received a reply on the ticket after 3 days and only after follow ups. You already confirmed that the values should show if the variables are mapped correctly the ticket team ignored this point and stated that the values will not show at all i do not understand why there is a conflict between both statements from the same team. I need a clear and consistent answer.

Dear User,

We apologize for the confusion. The feature is expected to work; however, we have identified an issue where variable data is not being displayed in the Shared Inbox when sending message templates via the Shared Inbox or through broadcasts. Our team is working to resolve this as soon as possible.

Thank you for your patience.

Best regards,

Kamrul Hasan

Thank you for understand its not only about Sharedinbox even if use live chat still the same issue i found.

Yes, we will fix this as soon as possible.

Thank you.

is this fixed or not yet?

please confirm

its not yet fixed and there is no update till yet

This issue has been fixed.

Thank you for your patience.

Best regards,

Kamrul Hasan

Thank you Kamrul Hasan for the update now i can see the variable data