#2198-Incorrect credit spending (check colleagues)

Credits are being deducted for every message, even if the bot isn't used. I have a reseller plan. My clients' accounts are using credits even without any active bot responses. When I check, I see that this is happening on all accounts. For example, a new account that doesn't have a bot configured already has more than 500 credits consumed due to conversations made directly on the mobile device, The client hasn't yet used the bot account.

I have been facing the same issue on reseller.

This is an old issue - I understand this case is for co-existence of WABapp with WABAPI user. The messages sent using app are also included as API counts as it's in co-existence.

i have same issue. i think bugs. no one chat but the message still decreased

Dear User,

Please note that credit consumption is not limited to chatbot interactions. Every message sent from or received through BotSailor—regardless of whether a bot is actively configured—consumes credits.

This applies across all accounts, including reseller and end-user accounts without active bots, as credits are deducted for all message activity.

Thank you for your understanding.

Best regards,

Kamrul Hasan