#2198-Incorrect credit spending (check colleagues)

Credits are being deducted for every message, even if the bot isn't used. I have a reseller plan. My clients' accounts are using credits even without any active bot responses. When I check, I see that this is happening on all accounts. For example, a new account that doesn't have a bot configured already has more than 500 credits consumed due to conversations made directly on the mobile device, The client hasn't yet used the bot account.