#1990-Switch to the New Omnichannel Inbox Today

🚀 Big Upgrade Ahead: Say Goodbye to Old Live Chat — Hello to the New Omnichannel Shared Inbox!

We’re making a major leap forward in how you manage conversations.

In just 5 days, the old Live Chat system will be discontinued, and we’ll be fully moving to our new and improved Omnichannel Shared Inbox.

✅ One Inbox for All Channels

Handle WhatsApp, Facebook, Telegram, Instagram, Website Chat — all from a single, unified interface.

✅ Advanced & Polished

We’ve been listening! In recent days, we’ve squashed bugs, refined the system, and added powerful new features to make the Shared Inbox more reliable than ever.

✅ Streamlined Team Collaboration

Assign chats, add internal notes, see conversation history, and never miss a message — even when multiple agents are involved.

✅ Modern UI/UX

The inbox now features a cleaner interface, faster response times, and smoother navigation for a better user experience.

We made this shift to provide a more advanced, more collaborative, and future-proof solution for your customer support and messaging needs.

Please start using the Shared Inbox now to ensure you're fully ready before the old Live Chat is retired.

Need help or training? Our support team is ready to assist.

Let’s move forward together — with a better, faster, smarter inbox. 💬✨

New feature = server down, bugs and much more currently delivery and read message dubble tick is not working :)

I'd recommend you to test everything before the upgrade because whenever you release any updates, we face multiple bugs and issues every single time.

This time again we're facing issue mentioned above