Feature Request: Chat Filtering by Assigned Agent

Dear BotSailor Team,

We are currently using BotSailor's WhatsApp Live Chat feature as an admin and have noticed that there is no option to filter chats by the assigned agent. Since we assign chats to different agents for efficient handling, it becomes challenging to track and manage conversations without a filtering option.

I strongly believe that implementing a "Filter by Agent" feature is essential for improving workflow and chat management. This will allow admins and team members to monitor assigned conversations more effectively, leading to better response times and customer satisfaction.

I kindly request you to consider this feature as a priority for future updates. Please let me know if there is any roadmap for implementing this or if there's an alternative solution available.

Looking forward to your response.

Hello any update did you guys considering this feature ?

This is great.

any luck? how soon this feature will be available ?

Yes, This is a nice suggestion to make the share inbox more powerful in reporting. We are considering it for next update. Our team will soon add filtering by assigned agent very soon.

Thanks

Thank you for the consideration, could you please give the estimated timeline how soon this feature can be done?

Any update on this ?

Hello team when this filter will be released ?

Hello Support Team, Since this functionality is crucial for efficient chat management, Could you please provide an update on whether this feature is on your development roadmap and when we can expect it to go live?