#2615-Feature Request for Shared Inbox Active Chat Tab

Hello BS Team,

We would like to request an enhancement in the Shared Inbox to improve chat management and response efficiency.

Proposed feature:

Introduce Active tab within the Shared Inbox: This tab should display only chats that are within the 24 hour customer service window. These are the conversations where replies can still be sent without restrictions.

At the moment all chats are shown together. This makes it difficult to quickly identify which conversations are still actionable within the 24 hour window. It slows down response time and impacts team productivity.

We have seen similar functionality in other service provider dashboards, which makes chat handling more structured and efficient.

Please let us know if this feature can be considered and added to your product roadmap.

Thanks for your feature request. We are taking it our consideration. We will implement it very soon.

Thanks

Konok

CEO, BotSailor.

Thank you Konok for the response and consideration.

Apologies for the delayed reply. We’re prioritizing pending feature requests to improve the Shared Inbox experience, including the Active tab enhancement for the 24-hour window. A developer has been assigned to implement this feature, and we’ll share progress and timeline as soon as available. Thanks Konok CEO, BotSailor

We’ve added an Active Chats tab in Shared Inbox. It filters to conversations within the 24-hour customer service window, helping your team quickly identify actionable chats and improve response times.

Thanks

Konok

BotSailor

Hi, it's great. However, the icon is equal to the resolved conversations. Add lightning ⚡