#2597-AI Model Limitation Issue (change chatgpt version)

Kyra 2 weeks ago

Dear BotSailor Team,

We are facing critical issues with the current ChatGPT 5 Nano model.

Despite using structured prompts, the AI:

• Does not follow scripts reliably
• Breaks step flow
• Gives inconsistent and irrelevant replies

This has already caused loss of high-intent leads and affected our sales performance.

Additionally, we are unable to use our own AI API without losing key features (image and audio handling). This effectively forces us to use BotSailor AI tokens, even when the model does not meet our needs.

We urgently request one of the following:

1. Access to a more reliable model (e.g., GPT-4o or equivalent), or
2. Allow use our own AI API usage without disabling core features (enable photo and audio recognition) or
3. A solution to ensure strict prompt and flow control with the current model

This issue is time-sensitive as we are running active campaigns.

If unresolved, we may need to reconsider our platform choice.

We look forward to your prompt response.

Dear Kyra,

Thank you for posting your query on our forum.

At this time, we’re unable to proceed with your first two requests. However, your third request has been noted and is under consideration for future implementation. We are exploring the possibility of introducing an option that ensures AI responses adhere strictly to the given prompt.

We appreciate your continued support of BotSailor.

Best regards,

Kamrul Hasan