#2291-API Templates Variables Not Showing in Live Chat
Raj
We’ve been requesting this for a long time — please show the template variable values directly in the live chat messages sent through the API. It’s difficult to constantly switch to another platform just to check those values, and this negatively affects the unified live chat experience.
Raj
Yes this is Must required feature and request many time from many months but BS team not listening us maybe they are busy in another development.
Yes, it is also a good idea for the chat to show the rich format. I mean to visualize bold, italics, and the format that whatsapp offers on the web.