Automatic AI pause.

Hello
I know the AI ​​can be paused upon entering the chat, but with the new WhatsApp Business integration, if I'm using the app, I have to go to the browser, search for the chat, and pause the AI. Which is a bit slow. I propose that if botsailor detects an outgoing message from WhatsApp, it automatically pauses the AI ​​system for that number to prevent it from interfering with the conversation. This would be configurable and optional. For example, I can choose the pause time for resuming after the user stops responding.
I also want a Pause system independent of the AI ​​and the Bots.

Why?
If a user presses a button and I enter the chat to respond, the button stops working. Therefore, I think it's possible to optionally have an option to pause the AI ​​but not the Bots.

Really good suggestion.
team can you do on priority

Yes please

any update?

Hello everyone,

Thanks for the great suggestion!

✅ We’ve decided to implement a feature that automatically pauses both the AI and the Bot whenever an agent sends a message — whether it's from the mobile app, web browser, or any other interface.

This will help prevent interference during live conversations and ensure a smoother handover experience. The pause will be configurable, so you can define how long it stays paused after the last user interaction.

We appreciate your input and will keep you posted once the feature is live.

Best regards,
Team BotSailor

We have given the update by implementing Bot Reply and AI reply pause when conversation start from WhatsApp Business Mobile App.

Let me know if you found any issues.

Thanks

Hi
I tried it and it works.
Is the pause time the same as the session expiration time for a human?

Could you integrate a separate pause for the bot and AI assistant?
Sometimes I need the buttons to continue working if I enter the chat.

Does it also work on Telegram, Instagram, and Facebook?

The pause time same as the settings for human agent chat entering.

Currently we have released for WhatsApp only. For other channel we will release soon.

Thanks

We have implemented it for WhatsApp, Facebook , Instagram also.

For telegram, there is no option to send from telegram APP as owner of the bot, so it's not needed.

Thanks

Thank you.
The only thing missing is the option in the bot settings to enable or disable this feature.

Hello
It works fine. But could you separate the bot pause and the AI ​​pause?
They should be paused separately. Flows and bots are sometimes necessary, but AI is sometimes not. We should have control over both independently.
Thank you.

Please separate the pause of BOT reply and AI reply sometimes I need to pause the AI ​​but still have the buttons work.