Hello Sir,

Please provide a summary of customer, like when clients started chat the template sent, etc. We will share the screenshot also. If possible, then consider it.

Thanks

https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2024/7/flowbuilder/flowbuilder-38345-1721063662.png

https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2024/7/flowbuilder/flowbuilder-38345-1721063778.png

We will review your sugestion.