if the bot reply is triggered through keyword means , receiving the received message in webhook , but if triggered through template or anything means getting postback id only , in that we need the message id ( wam id ) of the message contains that button
Usecase :
in website customers are placing orders , once order is placed will send a confirmation message in whatsapp, once they click confirm then only the order will be dispatchÂ
one customer can place multiple orders , so once they click confirm then using wam.id we can easily found which order they have confirmed....
For further Details had been sent to the support number and explained to Sarower
thank you