Description: Implement an automated system to assign incoming chats to available agents on a round-robin basis to ensure equal workload distribution. Benefit: Improves efficiency by distributing chats evenly among agents, reducing response time.
#1606-Round Robin Agent Assignment
Vicky Chaudhary
Dear Vicky Chaudhary,
The automated round-robin chat assignment system has been successfully implemented. Incoming chats are now automatically distributed among available agents on a rotational basis, ensuring an equal workload for all team members. You just need to select the Team Group on the Chatbot.
This enhancement improves overall efficiency by balancing chat distribution and helping reduce response times.
Thank you.