#2440-Unread messages shared inbox

I'm truly outraged. It's unacceptable that messages remain unread indefinitely even after I've read them. This is a basic feature we pay for. I'm not a developer, and only by using AI can I develop a stable and functional live chat. Why don't you simply use AI to develop alongside your expertise?Furthermore, this has been going on for many days now. My workflow, as well as that of my clients and, I imagine, other resellers, has been disrupted because the sheer volume of messages is causing things to spiral out of control. Why do I have to resort to an alternative live chat I developed myself when we have a native one? I really don't know what's going on with you. I understand it's the holiday season, but if something like this happened in my business, I would literally rush to fix it, no matter the date, and instead, you make us wait.