When a customer selects the option to chat with human support, the bot and AI auto-reply feature should automatically turn off to allow seamless human-agent interaction. Currently, this is not working — the bot continues to respond even after the customer requests human assistance.
#2548-AI auto-reply not disabling on human chat request
Muhammad Annas
Dear Muhammad Annas,
Thank you for raising this issue on our forum. We will investigate it, and if we find any problem, we will fix it as soon as possible.
Thank you.
Dear User,
The issue has been fixed. Previously, when the bot was paused, all bots including AI replies were stopped. Now the pause settings for the Bot and AI replies work as expected.
Thank you.
Kamrul Hasan
How to make the AI auto stop response when client ask for real human support??
Kyra
Dear User,
You need to set up an Intent Detection campaign where you define specific keywords for assigning a human agent. When a customer requests a human agent using those keywords, the system will trigger the Intent Detection campaign.
This will stop the AI responses and automatically assign the conversation to a human agent.
Thank you.
