#2398-Chat Segregation Problem Affecting Users

Users are complaining that they are unable to track individual chats for each bot. According to them, the shared inbox mixes all chats together. They either need a filter for each WhatsApp number or the return of the separate live chat option for WhatsApp.

They mentioned that they are using multiple WhatsApp numbers for different businesses, and in the shared inbox, all chats are getting mixed up.

This is spoiling the user experience, and now customers have started complaining and even using abusive language because of this issue.

Can you please help us with this?

I have been reporting this issue for a very long time, but no one has responded. There has been no resolution to my queries, and I have not received any reply on the forum.

How can we provide support to our customers if we do not receive proper support from your end?

Also, even if we do not give access for a particular bot to a specific team member, they are still able to access and respond to that bot’s chats in the shared inbox.

Hello There,

There is already option ot filter channel and account in shared inbox.

Click on Settings icon in left side in shared inbox - Then  Filter Channel & Account . There you will find option to set which channel or/and which account's chat want to display.

Thanks