Last Updated : 14 Apr 2026
The conversation between a Telegram bot and a user is normally hidden from view. We're interested to learn how far the bot got in a discussion with a person, though. By adding a Live Chat option, BotSailor has found a solution. We can view the whole bot's conversation via the Live Chat feature of BotSailor and even take over the bot to respond to users as necessary.
We'll look at how to make the most of the live chat feature on BotSailor. On the dashboard's left navigation menu, we can access the BotSailor's Live Chat.
So, welcome to the live chat of the BotSailor. On the left side panel, we can see a list of the bot's most recent subscribers. To access the dialogue and comprehensive overview of a certain subscriber, all we have to do is choose that subscriber from the list.
We may take control of the chatbot and start messaging the subscribers. Simply enter the message and send it to the subscriber from here. Without the live chat, that is not practical.
The Live Chat's ability to send a bot reply, post back, sequence, and control user input flow is its most impressive feature. We can view a list of bots, postbacks, sequences, and user input flows by just clicking the Robot button. To send the user that specific bot response, we simply need to click on it.
When we click on the Robot Button it will show the list of post backs. Just click on the post back to send that bot relpy.
A success message will appear, and the user will receive the post-back reply.
By clicking the Subscriber Refresh button, we may reload the subscribers list. If we add numerous bot accounts to botsailor, we can change the bot account. We may also alter how quickly messages reload. The message will load more quickly the less time we choose.
For a specific subscriber, we may add or delete a sequence campaign as well as change the label for that subscriber. The final step is to simply click the save button to save the changes. We can view the subscriber's complete details below that.
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The Live Chat feature of BotSailor is a very straightforward yet effective tool for a Telegram bot. Without the live chat, we wouldn't be able to know the conversations between the user and the Chabot.
Frequently Asked Questions
Find answers to common questions about this topic
Telegram Live Chat in BotSailor is a feature that lets you view and manage real-time conversations between your Telegram bot and subscribers. You can monitor chats, respond manually, and control bot interactions from one dashboard.
Yes. BotSailor allows you to take full control of any Telegram conversation through Live Chat. You can type and send messages directly to subscribers whenever needed.
Yes. BotSailor’s Live Chat lets you instantly send:
-Bot replies
-Postbacks
-Sequence messages
User input flow responses
This helps you assist users faster without leaving the chat window.
Yes. You can:
-Add or remove labels for subscribers
-Assign or remove sequence campaigns
-Save updates instantly
This makes subscriber management more organized and efficient.
Yes. BotSailor shows complete subscriber details, including:
-Chat history
-Labels
-Assigned sequences
-Profile information
This helps provide better customer support.
Yes. If you have connected multiple Telegram bot accounts in BotSailor, you can easily switch between them inside the Live Chat interface.
Telegram Live Chat helps businesses:
-Track user conversations easily
-Provide faster support
-Take over complex chats instantly
-Improve customer satisfaction
It makes Telegram bot communication more transparent and effective.
BotSailor
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