BotSailor's just launched its AI Assistant chatbot feature giving businesses virtual AI Assistant capabilities making it the smartest & most efficient way for them to interact with customers. In this rapidly evolving digital era AI enabled solutions are changing the way customers engage & BotSailor with its Intelligent chatbot abilities is leading the way. Built for different business needs, BotSailor's AI Assistant Chatbot is extremely versatile and efficient.
In this featured blog we will discuss how BotSailor's AI chatbot can be trained with custom data, FAQs & URLs - for professional interactions. From precision query management to contextual memory for personalized support.
Afterwards, it will redirect you to the 'AI Training Campaign' page. Click 'New' to create new AI campaign with trained data. After creating the training campaign, you have to edit the chatbot from this Action Menu. Let's make a new AI training campaign.
Let’s Set Up the Primary Prompt for the AI Chatbot: After clicking new, this page will open where you can add the 'Campaign Name' & 'Prompt Message' .
There is already a default Prompt message for the bot. It's an initial instruction to the bot to help it understand its role. You can tone it according to your needs & the AI chatbot online will know its functions. After naming the campaign, let’s update the default prompt and give more precise instructions. For this, I have added,
'Your
responsibility is to support our customers as an agent or representative for
our company. Always represent yourself as "we" or "our
company" when discussing features, services, or policies. Your role is to
assist customers with accurate and helpful information about our offerings.
When addressing customer inquiries about prices, provide clear and concise
information, including any available discounts, packages, or subscription
options. Keep your responses professional, friendly, and informative & ensure
that the customer understands how our products and services can best serve
them.
After the Campaign is created, let's modify it by clicking the Plus button from the 'Actions' menu.
Here, this page will open, where you will find a box to input FAQs manually as per your need.
Now I will add a few FAQs here, one by one & click 'Save'. You can add as many FAQ’s as you like.
That's all, the FAQs will are added & the open AI chatbot will generate answers according to this FAQs.
Now, insert an URL into this open AI chatbot setting to fetch data! First, switch to the URL from the right corner and click 'New.'
Following that, this page will open, where you have to add the Campaign URL, of the page from where the bot will fetch data, in the 'Fetch Content Configuration' section, you must select a 'Selector,' which can be either 'ID' or 'Class.' Well, this depends on the website's design. Some elements on the page are defined by an ID (unique to that element), while others are defined by a Class (which can apply to multiple elements). The choice of Selector will depend on the website's structure and which one best targets the specific content you wish to fetch.
You can also Remove Content Configuration by ID or class to specify areas to exclude if the webpage contains unnecessary details, such as ads, navigation bars or footers, irrelevant to the content you want to fetch. Removing these sections ensures that only the necessary content is included in the fetch process.
Now after adding the URL let’s complete the process. Here, I will add BotSailor's landing page link. I specifically selected the part where BotSailor's Integrations are mentioned, and after inspecting it, I can see it's under the 'Class' section.
From here, I copied the selector name, 'Container.'