#1899-Business off at client side

Hello, the thing is.. what is happening when checked "Don't assign conversations to agent when Business off"

Conversations don't assign to agents, but there is no way to let customer know that this is business off timing and agents will not be allocated for their chat,

there should be a feature when customer choose to talk to human agent and it's business off timing. customer should be intimated that it's off timing, choose another method or wait.

Thanks

AI will automatically answer when it's business off hour. AI will reply that our agent isn't available and the time of business hour. Its working fine in our end.

Thanks

It is not working as showing in screenshot.

We created two buttons in chat, one is HUMAN ASSISSTANCE and second is CALLBACK.

When a customer click on HUMAN ASSISSTANCE, chat intimate the agent about the query and tell the customer that one of the agents will be in contact him soon.

But when there are business off hours, it don't intimate the agent.. but it still tell the customer that one of the agents will be in contact him soon. and customer wait wait and wait..

This is also happening with your whataspp support. Bot usually let us know that "We are assigning an agent", but there is no agents untill the next working day!

Here it looks like you have created bot with button and button click reply will be done as per your bot settings. Not with AI. If i can understand properly.

For more details, please open a support ticket in our support desk, provide your account access to check how you have setup the bot flow.

Thanks