Chat with a human
Hello. I would like to suggest that interaction buttons, when choosing the chat with a human option, allow you to select an agent assignment. This option is only enabled if the button sends a message. I believe the chat with a human template isn't suitable for clients who have multiple agents and require assigning a specific department on a case-by-case basis. From a welcome message, the client chooses which department they need to contact, presses the button, and the department is assigned, but there's no pause from the bot unless it's done manually from the chat.
I wanted to add on the list as I think it's similar with my feedback: - From Bot, automatically assign chat to specific human agent (e.g. based on keyword assign to human agent on certain department) - Human agent get notification once gets chat assignment
