Integrating your Shopify store with BotSailor can significantly enhance your e-commerce operations by automating customer interactions through WhatsApp. This integration enables you toabandoned cart recovery,order notification send to WhatsApp,Cash on Delivery verificationall via WhatsApp, thereby improving customer engagement and boosting sales., you have to follow the below steps one by one inside your BotSailor account:
- Click on theIntegration menuat the left sidebar of the dashboard.
- SelectE-commerce optionfrom the left side.
- Click on theNew button. Select Shopifyfrom the right side. ProvideProfile Name,Store Sub DomainandAdmin Access Token.
Profile Name: Your store name or anything for own understanding purpose
Store Sub-Domain: The sub domain of your Shopify store.
Admin Access Token: The admin access token of your store. Details are bellow about how to get the Admin Access Token.
How to Create Shopify App and get Admin Access Token :
- Go toShopify Admin Panel.ThenSettings-> Apps and Sales channel->Develop apps -> Create an app button.
- In the App name field, provide anapp name. Then click on theCreate app button
- Click on theConfigure Admin API Scopes button
- Then you have to giveread and write permissionfor some options –Order editingandOrders-> Click on theSave button.
- Go toAPI credentials-> click on theInstall App button-> Click onInstall.
- Click on theReveal token oncebutton and copyAdmin Access Token.
Follow the steps below:
- In the Admin Access Token Field, provide theAdmin Access Tokenyou copied
- Click on theSave button.
You can edit and delete the Ecommerce Profile.
This is how we can integrate Shopify with BotSailor.
Well, now you can use the profile in Webhook workflow and other purposes in Shopify.
Thank you for reading the article.
Related Articles:
How to Send Shopify Order Notifications to Customers WhatsApp by BotSailor
How to Send Shopify Order Notification to WhatsApp with BotSailor
How to Verify a Shopify Cash on Delivery Order by WhatsApp with BotSailor
How to Recover Shopify Abandoned Cart by WhatsApp with BotSailor
Verify Shopify cash on delivery orders by WhatsApp with BotSailor Webhook Workflow.
Frequently Asked Questions
Find answers to common questions about this topic
The integration lets you automate WhatsApp communication for Shopify events such as abandoned cart reminders, order notifications, and COD verification—helping increase engagement and sales.
Once connected, you can:
Send Shopify order notifications on WhatsApp
Recover abandoned carts via WhatsApp
Verify Cash on Delivery (COD) orders
Automate post-order customer communication
Yes. You must create a custom Shopify app to generate an Admin Access Token, which is required to connect your store with BotSailor.
You need read and write access for:
Orders
Order editing
These permissions allow BotSailor to receive order data and trigger WhatsApp automations.
The Admin Access Token allows BotSailor to securely communicate with your Shopify store and fetch order-related data for automation.
Go to BotSailor Dashboard → Integrations → E-commerce → Shopify, then enter:
Profile Name
Store Sub-Domain
Admin Access Token
No. The entire Shopify–BotSailor integration process is no-code and can be completed using the BotSailor dashboard and Shopify admin panel.
Yes. BotSailor uses the WhatsApp Cloud API to send automated messages triggered by Shopify events.
Yes. You can edit, update, or remove the Shopify integration anytime from the BotSailor Integration settings.
Kamrul Hasan
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