How to Send Shopify Order Notification to WhatsApp with BotSailor


11 Feb 2023


You will definitely want to notify customers when they place an order if you have a Shopify store. Order alerts can be sent via email, phone, or WhatsApp, among other methods. Nowadays, more users than any other platform are likely to use WhatsApp. So, it’s a best practice to send Shopify Order Notifications to WhatsApp.




Using BotSailor, you can instantly send Shopify Order Notifications to consumers over WhatsApp. We can set up the campaign in three simple steps. Let’s see how to do that.







The Shopify store must first be integrated with BotSailor. From the Integration option on the BotSailor, we may integrate the Shopify shop. We have already shown this process in a separate blog.



To learn how to integrate the Shopify store with BotSailor, please read the blog below.








After integrating the Shopify store with BotSailor, we have to create a message template. We can manually create message templates or we can just use the default templates from BotSailor.


To create a message template,



  1. Go to the WhatsApp Bot Manager.

  3. Select the WhatsApp account from which we want to send the message.

  5. Then choose Message Template.

  7. We can create message templates manually by clicking on the Create button. To create default templates, we just need to click on the "Create default" button. It will create four different message templates and some variables automatically.

  9. After that, we just need to check the status of the message templates. They must be approved before we can use them.


We may either manually create one or utilize one of these templates.










After creating the message templates, we need to go to WooCommerce and Shopify Automation. From here, click on the Create button. When we click on the button, a form to create the automation campaign will appear.


(WhatsApp Bot Manager -> WC/Shopify Automation -> Create)





  1. Give a name to the campaign.

  3. Select the store type and select the store API from the drop-down list.

  5. Select Order notification from the action menu.

  7. Then we have a message delay option. By default, it's 0. To send the notification instantly, keep it at 0. You can change it if you want.

  9. In the message template, select the template that is appropriate for order notification. (system_order_notification)

  11. In the variable "system delivery after days," add the number of days that your store will take for the delivery.







Then we have labels and sequences. We can assign labels and sequences to the user. To assign a label and sequence, just click on the form field and select from the drop-down list. (From the pre made label and sequences)





Finally, save the campaign. That’s it.





Now, whenever a user creates an order on your Shopify store, they will get an instant notification on their WhatsApp.




We do have a Video Instruction on how to send Shopify Order Notifcation to WhatsApp:







You can also create a Shopify Order Notification campaign by using BotSailor's Webhook Overflow. To get more functonalities, you can use the Webhook Workflow. To know how to use the Webhook Workflow to create Shopify Order Notification campaign, please read the blog:






Related Articles:


How to Integrate Shopify for WhatsApp Automation in BotSailor


How to Verify a Shopify Cash on Delivery Order by WhatsApp with BotSailor


How to Recover Shopify Abandoned Cart by WhatsApp with BotSailor


Verify Shopify cash on delivery orders by WhatsApp with BotSailor Webhook Workflow.


How to Send Shopify Order Notifications to WhatsApp by BotSailor Webhook Workflow









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Kamrul Hasan

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